"Recently repaired an engagement ring - 5* service, I spoke with two fantastic members of staff "Ann" and a "Kate" they were so helpful and professional with brilliant advice helping to get the engagement ring repaired. I would highly recommend"

"A great service restoring my rings and a very fair price. Thank you."

"I wanted a special ring for my 70th birthday to eventually give to my granddaughter Daisy. I think the shop assistant was Kay or Kate but she went out of her way to find the right ring, which was a Daisy diamond, which I love."

"I purchased an antique ring for a very special birthday. Knowing very little about precious stones, I was placed in the capable hands of Heidi, who was a pleasure to deal, being professional and helpful. I found a ring that has truly exceeded my expectations. The ring is beautiful, delivery was seamless and the resizing was done perfectly. The whole experience felt very special and I could not be happier."

"After looking for a new diamond ring for quite a while we visited the beautifully renovated Banwells in Sidmouth. They had the perfect ring and we received excellent service. I am delighted - thank you Banwells."

"Lovely shop and service"

"I was looking for some earrings online when I discovered this shop who had exactly what I wanted. It was too far to visit but had excellent service online with phone call to let me know it was on its way. It arrived so quickly, even though it was between the Christmas and New Year celebrations. I cannot say how happy I am. With a big thank you to Simon for 10 star experience."

"So lovely to see the building bought back to its original glory. Gorgeous jewellery and Heidi was really helpful and friendly too."

"I took my necklace into Banwells for help as the chain had got caught inside the pendant. The team were so lovely and kind and were able to fix my special piece in no time! So grateful to them and their exceptional service!"

"Good communication very fast delivery nicely packaged item."

"Great friendly service and advice from Ann and Kate. Thanks to Simon for his second opinion and advice about the best setting for my beautiful diamond. Thank you"

"I am absolutely thrilled with the pink tourmaline and diamond platinum ring I purchased from Banwells in July. I've worn it continually and can't stop looking at it. Thank you Simon, and Ann for being so helpful, as always."

"A wonderful shop to visit. Just like the old days when service really mattered."

"The staff are lovely, very helpful and knowledgeable. The service I received was excellent and I was regularly updated. I cannot wait for you to move to your new premises in New Street, Sidmouth!"

"I just bought a pamp pendant off them. I got it at an amazing price. Spoke to them on the phone and was treated well. I paid that day and got it delivered and arrived at my house before 1pm the next day. Would definitely use them again and recommend to a friend (saved around £150 using them too)."

"We have long been enthusiastic window shoppers at Banwells in Sidmouth and have entertained every fantasy conceivable to would-be jewellery collectors. Recently, after 27 years, my partner and I decided to get married so, of course, there was only one place to go for our wedding ring. We were given the undivided attention of the delightful staff and nothing was too much trouble. We finally settled on a beautiful diamond and sapphire half-eternity ring in 9 carat gold in a channel setting. We could not have been happier. Our thanks to everyone at Banwells, including Simon, for their courteous and helpful service."

"I came in a couple of months ago and a lady was incredibly welcoming and helpful when I asked for advice on a pendant necklace that I have that needed fixing. Fantastic service, thank you."

"Thank you to Ann at Banwells Antique Jewellery for being so helpful when purchasing a diamond ring. She gave good advice and I am delighted with the ring. Would definitely recommend Banwells."

"Friendly professional staff with fantastic customer service."

"My daughter and I had jewellery repaired. The service was excellent, the staff were friendly, helpful and knowledgeable, honest, a delight to do business with them."

"Friendly and efficient service. Called on the off chance to exchange some jewellery. I was offered a fair price which I accepted. Heidi then helped me select a bracelet for my wife. Overall a very pleasant experience and we are already thinking of visiting again."

"Such amazing customer service with an emphasis on quality after years of experience in the field. Their collection is drool-worthy, I want it all!"

"I have just purchased a four diamond half eternity ring and am delighted with the ring and the amazing service given by Ann and Heidi, where nothing is too much trouble. Thank you also Simon for the alterations you have kindly made to other pieces for me."

"Professional, discreet and very pleasant service from all staff involved. Thank you."

"Company was reliable and responsive. Item I purchased was better than advertised."

"A truly wonderful shop with some unique pieces. The staff were friendly and professional and it made the whole experience of purchasing a very pleasant experience. Take a look, you won't be disappointed."

"We had an old and worn engagement ring that would have been expensive to repair. We took our design ideas into Banwells and they very tastefully re-worked the diamonds, sapphire and gold from the ring into a very stylish drop pendant. The finished article was better than we had hoped. We have purchased other items from Banwells recently and also had rings resized too. The service is always excellent."

"I dropped my mothers ring in for repair after a stone had fallen out. The Banwells staff were an absolute delight. Very friendly but professional and classy. They ran a swift service and kept me updated on whether the ring was salvageable. The result was they fixed the stone for a very good price and the ring was returned highly polished like a gleaming new ring! Thank you so very much, my mother was so happy with the amazing job you did."

"Lovely shop stocked with beautiful jewellery and super friendly help and service from Heidi! Many thanks!"

"Friendly and personable service as provided by the lovely Heidi. Such a beautifully presented shop with some unique pieces. Definitely worth a visit."

"A lovely shop staffed by lovely people. Very efficient and helpful. Would thoroughly recommend a visit if you are looking for a nice piece of quality jewellery."

"Banwells was easy to deal with, even with an 8 hour time difference purchasing from overseas. Shipping was essentially at cost. Super source for quality pieces to pass down for generations."

"My wife happily gives Banwells a five star rating. She recently had a new shank made for one ring and others re-sized. Simon made a fantastic job of all pieces and Anne and Heidi in the shop give first class customer service. Thank you."

"Items were what I was looking for, and were well-priced. Banwells sent a nice email acknowledging the order, and actually called to advised that they had sent it. Items arrived speedily and well-packed, with a personal note. Very pleasant experience ordering from them. Would not hesitate to do it again."

"Great service, beautiful jewellery."

"I had three vintage rings, gold and small precious stones, which had enormous sentimental value but were no longer wearable. I asked Banwells to completely refashion them into one modern style ring. They did a beautiful job, combining my specification and their artistry, and I am delighted with the result. The whole service was warm, professional and I would highly recommend Banwells for quality and service."

"The shop had a gold band ring that I thought I would like. Seemed a good price, and the shop lady was very helpful in showing it to me and arranging it to be resized for my finger. The job was done within a short time and the ring sent securely. I was very pleased with the service - as I am with the ring."

"We contacted Banwells via their website, receiving a prompt and helpful reply from Heidi. I had several rings which required repair, resizing and maintenance. Heidi was very knowledgeable, honest and guided us as to our best course of action. We're absolutely delighted with the results after collecting my rings today. They look like new and now fit perfectly. Thank you."

"Welcoming and professional. I needed the stones from a diamond ring making into earrings. Banwells provided information on what metal to use for the posts. They kept me informed of the progress of the work and ensured they were ready for a forthcoming wedding. Well done Banwells."

"I purchased a beautiful gold necklace from Banwells for my mother for Christmas. The whole experience was outstanding. Simon and Sally helped me to source the necklace and made the process so personal and were both so helpful. My mother loved the necklace and the quality is just amazing. Thank you Banwells! I can't wait for my next purchase."

"I was looking for a Christmas present for my wife and a repair to a bracelet, the service we received was excellent, no time pressure, a thoroughly fantastic experience with knowledgeable staff, I fully recommend Banwells."

"If you want to have a piece of jewellery that no one else will ever have, and one that will be with you for life, then go to Banwells antiques. I've bought several pieces from Ann, Simon and their team, and every time, the customer service is second to none. They genuinely care about finding you a product that suits you and your style. Thank you."

"As always great service from start to finish. Was looking for the perfect engagement ring. I had some ideas of what to go with and Banwells sourced several options and helped me choose by advising on cut, quality and metal. Couldn't fault."

"Highly recommended for that special occasion jewellery."

"Bought a lovely ruby and diamond second hand ring from Banwells a few years ago. I love it so much. Great customer service, friendly and warm."

"Absolutely gorgeous jewellery! The highest quality and beautiful designs. I love using Banwells because of their exceptional customer service and with the knowledge that we are supporting a local, independent, family business."

"Great experience all round. Beautiful jewellery, great knowledge and advice, and in a lovely relaxed atmosphere. My wife absolutely loved it!"

"Great service, and more importantly, BEAUTIFUL earrings. Would most definitely use Banwells again for future purchases and gifts."

"A really lovely and helpful assistant, they have some beautiful jewellery available - I would highly recommend."

"I have a few treasured pieces from Banwells including my engagement ring. The designs are all completely unique which makes them so special. Could not be happier with them!"

"I recently bought the most beautiful teardrop and pearl earrings and am absolutely thrilled. They are now enjoying the elevated status of my favourite-ever-earrings and I wear them daily, with so many compliments. They arrived quickly, with a lovely note making the entire process very personal. I look forward to my next purchase!"

"Purchased a stunning emerald and diamond ring, which my wife is completely in love with. Excellent customer service, the lady that served us was very knowledgeable regarding the quality of the stones and how to look after the ring. Would definitely recommend and I'm sure we will be back for more!"

"Extremely helpful and experienced staff. Beautiful jewellery and I will always come to this jeweller first."

"Great experience received at Banwells, found my perfect ring. Heidi was really professional and very attentive to my needs! Highly recommended!"

"I am so thrilled with my special ring - Simon was both very helpful and patient in helping me choose the best diamonds. I cannot recommend Banwells highly enough for their service and attention to detail. Thank you all!"

"Unique shopping experience which starts the moment you enter the shop and are greeted by lovely Heidi. She is extremely knowledgeable, friendly and remembered us from previous visits. This is our go to jewellers to purchase beautiful and unique pieces of jewellery. There is so much choice from individual antique pieces or more contemporary styles, you are sure to find something that you will absolutely love! Highly recommend!"

"We have visited once before to buy a new piece of jewellery and sell some old jewellery. Heidi remembered us and made us most welcome. We told Heidi what we were looking for and time was taken to find the right piece which needed a little adjustment, no pressure whatsoever. We returned later to pick up our new piece. A very pleasant experience."

"I took 3 of my rings to be resized - engagement ring, wedding ring and eternity ring. Heidi was absolutely brilliant. The customer service was fantastic. All of my rings were resized correctly and they came back sparkling. They feel like brand new rings. Good value for money and a really quick turn around - in just over a week! I will definitely be recommending Banwells to everyone I know."

"Fantastic people to deal with, always been very polite, adjusted and repaired my items 100%. Great people to deal with. I recommend them any day. Thank you to the team. Good value and excellent jewellery. Many thanks Dave."

"Exceptional service from online and in store, off the shelf and bespoke. My mind is blown at the huge range of jewellery and antiques they offer and the level of service is second to none. Delighted to support an independent, family business providing excellent customer care and quality pieces."

"Highly recommend, customer service and follow up second to none."

"My wife has used their services several times now and is really pleased. Heidi was exceptionally friendly to her and very helpful at various stages. A lovely shop with quality pieces and quality service! Recommended!"

"Purchased a ring in November 2020, great service at the time. Recently made contact with the shop regarding some minor damage to the ring. They were very helpful and repaired the ring free of charge, with the ring sent to them, repaired, and returned to me within the week. Excellent service - highly recommend!"

"Cute shop, really liked their new design range. Very helpful."

"This is an amazing jewellery shop that has amazing pieces and customer service. Had a great experience buying a special gift and would thoroughly recommend them, thanks for all your help."

"Brilliant independent family owned jewellers. Could not recommend them more."

"Simon was very knowledgeable and offered great advice. His jewellery is skilfully made and very high quality. I was delighted with the service, speed of delivery and his personal follow ups to ensure I received the jewellery in time. I can highly recommend Banwells."

"I went in a couple of days ago with regards to a repair to a bracelet and was served by the lovely Heidi. She was so pleasant and knowledgeable. Good old fashioned customer service. Just as it should be."

"Fantastic personal, professional and amiable service and a thoroughly beautiful selection of jewellery."

"An amazing shop selling the most beautiful jewelry. The service is so personal and nothing is too much trouble. What I love the most (and the reason we will continue to use Banwells) is the honesty. If they tell you something or make a promise, you can trust them. Simon really knows his stuff. Would HIGHLY recommend."

"Excellent trusted service, friendly staff, a pleasure to shop with them."