PRIVACY POLICY

Last updated: 9th December 2025

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, or make a purchase.

1. Information We Collect

We may collect the following information:

Personal details: name, email address, phone number, billing and delivery address.

Order information: items purchased, payment details (processed securely by third-party providers).

Communication data: enquiries, appointment requests, or messages sent through our website or email.

Technical data: IP address, browser type, pages visited and cookies to improve website performance.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders.
  
• Respond to your enquiries or appointment requests.
  
• Send important updates related to your order or our services.
  
• Improve our website and customer experience.
  
• Meet legal or regulatory requirements.
  

We do not sell or share your information with third parties for marketing purposes.

3. Storing and Protecting Your Data

We take appropriate technical and organisational measures to safeguard your data.

Payment information is handled securely by trusted payment processors and never stored on our servers.

4. Sharing Your Information

We may share your data with:

• Delivery partners to fulfil your order.
  
• Payment processors for secure transactions.
  
• Professional service providers who assist with website hosting or maintenance.
  

These third parties are only permitted to use your data for the services we request.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
  
• Request corrections or deletion of your data.
  
• Withdraw consent for marketing communications at any time.
  

Contact us at sales@banwells.ltd to make a request.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if preferred.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Banwells Limited
sales@banwells.ltd

County House
New Street
Sidmouth
Devon 
EX10 8AP

TERMS OF SERVICE

Last updated: 9th December 2025

These Terms of Service govern your use of our website and services. By accessing or purchasing from us, you agree to these terms.

1. Overview

We provide jewellery, bespoke design services, repairs, valuations and related products and services.

We reserve the right to update these terms at any time.

2. Orders and Payments

• All orders are subject to availability.
  
• Prices are listed in GBP and may change without notice.
  
• Payment must be completed before goods are dispatched.
  
• Bespoke items require confirmation and may require a deposit.
  

3. Bespoke Jewellery

• Bespoke and custom-made pieces are non-refundable, as they are created specifically to your requirements.
  
• Estimated timescales will be provided but may vary based on design complexity and material availability.
  

4. Returns and Refunds

• Standard (non-bespoke) items may be returned or exchanged within 30 days if unworn, undamaged and in original packaging.
  
• Refunds are issued using the original payment method.
  
• Items purchased in-store may be subject to different return guidelines.
  

5. Valuations and Appraisals

• Any valuation or appraisal is provided in good faith based on market knowledge at the time.
  
• Values may fluctuate and we are not responsible for changes in market conditions.
  

6. Website Content

• All images, text and designs on this website are owned by or licensed to us.
  
• You may not copy, reproduce or use our content without written permission.
  

7. Liability

• We are not liable for losses incurred due to misuse of our website or services.
  
• Our liability is limited to the cost of the product or service purchased.
  
• Nothing in these terms excludes liability where it cannot be legally excluded.
  

8. Appointments

• Appointments may be cancelled or rescheduled with reasonable notice.
  
• For bespoke consultations, delays in providing required information may affect completion time.
  

9. Governing Law

These Terms of Service are governed by the laws of England and Wales.

10. Contact Us

For any questions regarding these terms, please contact:

Banwells Limited
sales@banwells.ltd

County House
New Street
Sidmouth
Devon 
EX10 8AP