Legal and policies, draft for review
Draft for review. Nothing on this page is live on banwellantiques.com yet. Prepared 4 August 2026.
The one minute version
- The website is legally required to show four company facts and does not currently show any of them.
- Every policy names “Banwells Limited”. That company does not exist. The registered company is Banwell Antiques Ltd, confirmed at Companies House.
- There are two different privacy policies live at the same time, and the footer links to the older one.
- There is no shipping or delivery policy at all.
- Simon needs to supply two facts: the VAT number, and how long dispatch takes.
1. Company information (new)
This is the wording proposed for the website footer. Every item is a legal requirement for a UK limited company under the Companies Act 2006 and the e-commerce regulations. All of it is confirmed at Companies House except the VAT number.
Banwell Antiques Ltd, registered in England and Wales, company number 05877489.
Registered office: County House, New Street, Sidmouth, Devon, EX10 8AP.
VAT registration number: [SIMON TO CONFIRM]
Member of the National Association of Jewellers.
2. The company name is wrong everywhere
“Banwells Limited” appears in the Terms of Service three times, in the Returns and Refunds policy once, and on the old combined privacy page. It should read Banwell Antiques Ltd in every case.
| Field | Confirmed value |
|---|---|
| Registered name | BANWELL ANTIQUES LTD |
| Company number | 05877489 |
| Registered office | County House, New Street, Sidmouth, Devon, EX10 8AP |
| Registered in | England and Wales |
| Incorporated | 17 July 2006 |
Source: Companies House register, checked 4 August 2026. Note the registered office only moved to County House in February 2026, which is why some old listings still show Old Fore Street.
3. Terms of Service, proposed change
Status: small correction, no rewrite. The existing terms are well written and cover products, orders, bespoke work, valuations, liability and governing law. Two changes only.
Change one. Replace “Banwells Limited” with “Banwell Antiques Ltd” in all three places.
Change two. Section 1 “About Us” currently gives only the address and email. Proposed replacement:
1. About Us
This website is operated by Banwell Antiques Ltd, a company registered in England and Wales under company number 05877489.
Registered office: County House, New Street, Sidmouth, Devon, EX10 8AP
Email: sales@banwells.ltd
Telephone: 01395 577300
VAT registration number: [SIMON TO CONFIRM]
Banwell Antiques Ltd is a member of the National Association of Jewellers.
We provide jewellery, bespoke design services, repairs, valuations, and related products and services.
4. Returns and Refunds, proposed change
Status: one word, otherwise good. The policy gives customers 30 days, which is more generous than the 14 days the law requires, and it correctly excludes genuinely bespoke pieces. Only the company name needs correcting.
One optional addition for completeness, since the law asks that customers be told the right exists:
For orders placed online, customers also have a statutory right to cancel within 14 days of receiving the goods. The 30 day period described above is offered in addition to that right and does not replace it. Bespoke and personalised pieces are excluded from the statutory cancellation right, as permitted by law.
5. Privacy, proposed change
Status: no rewriting needed. The problem is that there are two.
| Document | Last updated | Who currently sees it |
|---|---|---|
| The store privacy policy | 18 July 2026 | Anyone going through checkout |
| The old combined page | 9 December 2025 | Anyone clicking the footer |
Checkout always links to the store privacy policy and that cannot be changed. So the recommendation is to keep the current July 2026 one as the single privacy policy, point the footer at it, and retire the December 2025 combined page. One document, no chance of the two drifting apart.
6. Shipping and Delivery, new and incomplete
Status: does not exist. Needs one fact from Simon. This is the policy customers look for most when buying jewellery online, and there is currently nothing. Proposed draft:
Shipping and Delivery
Where we deliver. We ship within the United Kingdom. For deliveries outside the UK, please contact us before ordering.
Cost. UK delivery is free. Complimentary ring sizing is included with purchase.
Dispatch time. [SIMON TO CONFIRM: how many working days between an order being placed and it going in the post?]
How we send it. Orders are sent by a tracked and insured service appropriate to the value of the piece. A signature is required on delivery.
If something is delayed. If an order will take longer than expected, we will contact you directly.
Bespoke and commissioned pieces. Timescales for bespoke work are agreed individually and are given in good faith. They may vary with design complexity and material availability.
Questions. sales@banwells.ltd or 01395 577300, Monday to Saturday, 10am to 4.30pm.
7. Cookies
Status: nothing on the site. There is no cookie consent banner. UK and EU visitors are supposed to be asked before non-essential cookies are set, and analytics is running. Shopify includes a free consent banner that can be switched on. This is a decision rather than a copy job, so it is flagged rather than drafted here.
What is needed from whom
| Who | What |
|---|---|
| Simon | The VAT registration number |
| Simon | Dispatch time: working days from order to posting |
| Sally | Read the wording above and flag anything that does not sound like Banwells |
| Simon | Decide whether to switch on the cookie consent banner |
Please do not
| Do not | Why |
|---|---|
| Treat this page as live | It is a draft. Nothing here has been applied to the website. |
| Share this link publicly | It is unlinked from the site and meant only for Sally, Simon and Angelo. |
| Rely on this as legal advice | This is a tidy up of Banwells’ own existing wording plus factual company details. A solicitor should review before it is relied upon. |