Shop Policy

 

Customer Care


Our customer's are at the heart of our business and so your care is an integral part of our policy. If you need help or have any questions do not hesitate to contact us.

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments

Terms & Conditions

We endeavor to dispatch goods within 1-2 business days, however we shall not be held responsible for any delays which occur during shipping.

The majority of our pieces are pre-owned and therefore may have imperfections associated with general wear and age. Please read our condition report carefully which will describe any distinctive flaws before purchasing any goods. We cannot be held responsible for any damage to goods after the return period has expired.

Our pieces have been appraised based on our professional opinions and are described as such, therefore we cannot be held responsible for any discrepancies between our assessments and any third party evaluations, unless this relates to the authenticity of the piece itself.

We maintain the right to refuse the return of any goods which we believe have been altered or damaged since purchase, or are not in their original packaging.

We have a strict 14 day return policy from the date when the item was received. After this period, up until 30 days, store credit will be given.

We cannot be held responsible for any costs incurred from local import customs duty and tax or any local import restrictions when goods are shipped internationally. The location of a particular item will be stated in each product description.

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CONTACT

01395 577300

CUSTOMER CARE

   (c) 2018 by Banwells Ltd

BANWELLS - BANWELL HOUSE - OLD FORE ST - SIDMOUTH - DEVON - EX10 8LP

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